Please read these Terms and Conditions carefully before using our website Travixum Ltd (Company Number 13555073 and ATOL 12192) T/A The Dubai Holidays or booking a holiday with us. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.
1.1 Booking Confirmation: All bookings are subject to availability. A booking confirmation will be sent to you once we have received your deposit or full payment, depending on the terms of your booking.
1.2 Payment Terms: Payments must be made in accordance with the payment schedule outlined at the time of booking. We accept various payment methods, including credit/debit cards and bank transfers.
AST 1.5 - When you buy an ATOL protected flight or flight inclusive holiday from Travixum Ltd (Company Number 13555073 and ATOL 12192) T/A The Dubai Holidays you will receive an ATOL Certificate from us. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
1.3 Cancellation Policy: If you wish to cancel your booking, you must notify us in writing. Cancellation fees may apply, and these will be detailed in your booking confirmation. Refunds will be processed according to our cancellation policy.
2.1 Modification Requests: If you wish to change any aspect of your booking, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes are subject to availability and may incur additional charges.
2.2 Our Rights: We reserve the right to make changes to bookings, including changes to accommodation or itineraries, if necessary due to circumstances beyond our control. We will inform you of any significant changes and provide alternative options where possible.
AST 1.7A – Agreement with consumers about form of ATOL protection
Travixum Ltd (Company Number 13555073 and ATOL 12192) T/A The Dubai Holidays, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
3.1 Responsibility: It is your responsibility to ensure that you have all necessary travel documents, including passports, visas, and any required vaccinations. We will provide information on travel requirements, but it is your responsibility to comply with all regulations.
3.2 Travel Insurance: We strongly recommend that you purchase comprehensive travel insurance to cover any unexpected events during your trip. Travel insurance is not included in our holiday packages.
AST 1.7B – Agreement with consumers of assignment of the consumer's claim where the consumer receives
a benefit from the Air Travel Trust
If Travixum Ltd (Company Number 13555073 and ATOL 12192) T/A The Dubai Holidays, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
4.1 Our Liability: We act as an intermediary between you and the service providers (e.g., hotels, airlines). We are not liable for any acts or omissions of these third-party providers, nor for any loss, damage, or inconvenience caused as a result.
4.2 Limitation of Liability: Our liability is limited to the maximum extent permitted by law. We are not responsible for any indirect, consequential, or punitive damages arising from your use of our services.
5. Website Use
5.1 Accuracy of Information: We strive to provide accurate and up-to-date information on our website. However, we do not warrant that the content is error-free or complete and reserve the right to make changes without prior notice.
5.2 User Conduct: You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disable, or impair the site or interfere with others’ use.
6. Privacy Policy
6.1 Data Protection: We are committed to protecting your privacy and handling your personal data in accordance with our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and protect your information.
7. Governing Law
7.1 Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.